Refund policy
Return & Refund Policy
Effective Date: May 2026
At Face Card Studio, customer satisfaction is important to us. Due to the hygienic nature of cosmetic and lip products, all sales are final.
Returns
We do not accept returns or exchanges on opened or used products, including:
- Lip glosses
- Lip oils
- Lip scrubs
- Lip masks
- Cosmetic products
To be eligible for consideration, products must be:
- Unused and unopened
- In original packaging
- Accompanied by proof of purchase
Damages & Order Issues
Please inspect your order immediately upon delivery.
If your order arrives:
- Damaged
- Defective
- Leaking
- Incorrect
You must contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the product and packaging
- A description of the issue
If approved, we may offer:
- A replacement
- Store credit
- A refund
Non-Refundable Items
We do not offer refunds or exchanges for:
- Opened or used products
- Sale or promotional items
- Gift cards
- Orders with incorrect shipping information entered by the customer
Shipping Policy Disclaimer
Face Card Studio is not responsible for:
- Lost or stolen packages marked as delivered
- Shipping delays caused by carriers
- Incorrect addresses entered at checkout
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
Contact
For questions regarding your order, contact:
Face Card Studio
“No limits, no declines — always Face Card approved.”